Refund Policy
Last updated: September 19, 2026
Contact: hello@thespeciq.com · Site: thespeciq.com
This Refund Policy applies to paid SpecIQ subscriptions purchased through thespeciq.com or our designated checkout (including Gumroad for Founder Annual Pro).
Summary
| Plan | Refund |
|---|---|
| Founder Annual Pro | Full refund within 14 days of purchase |
| Individual (monthly or annual) | Full refund within 14 days of purchase |
| Team | Prorated, case-by-case within 14 days of the charge you want adjusted |
| Enterprise / custom | Per the signed order form or agreement |
Free specs and free-tier use are not purchases and are not refundable (there is no charge).
How to request a refund
Email hello@thespeciq.com from the address on your account with:
- The email used at checkout
- Plan name (Founder / Individual / Team)
- Approximate purchase date
- Reason (optional, but helps us improve)
We aim to confirm within 2 business days. Approved card/Gumroad refunds are issued to the original payment method; timing depends on your bank or Gumroad.
Founder Annual Pro & Individual (14-day full refund)
If you request a refund within 14 days of purchase, we will refund 100% of that purchase for Founder Annual Pro or Individual (monthly or annual), no questions asked beyond verifying the purchase.
After day 14, those purchases are non-refundable, except where required by law or for a clear billing error (duplicate charge, wrong plan charged).
Team (prorated, case-by-case)
Team plans involve multiple seats. Within 14 days of a Team charge, email hello@thespeciq.com. We will review and, where appropriate, issue a prorated refund or credit based on unused time and seats. We may ask which seats were used and whether the workspace should be closed.
After day 14, Team charges are generally non-refundable except for billing errors or as required by law.
Enterprise
Enterprise and custom OEM / white-label deals follow the refund and termination terms in your order form or contract. If none are stated, contact hello@thespeciq.com.
Chargebacks
Please contact us before filing a chargeback so we can resolve it faster. Unresolved chargebacks may result in account suspension.
Changes
We may update this policy. The "Last updated" date will change; material changes will be posted on this page.